Support and Data Requests

Service operator (registered legal name)

杭州星瑾商贸有限公司

Support and privacy email

starrorangee@163.com

• Employees: first contact the organization's primary account holder or administrator who provisioned your account. They can address accounts, permissions, employee departures, customer ownership, and organization business data.
• Primary account holders and administrators: submit the issue and necessary materials through the email above or the service contact channel established when the organization's service was activated.
• Users who downloaded the app from the App Store may directly use the email above for platform support, privacy complaints, or personal information rights requests without first signing in to the app. “App Support” on the App Store product page also returns to this page.

General issues will be handled promptly after sufficient materials are received. Requests involving personal information rights will be handled after identity verification and answered within the period required by applicable law. For complex requests, the reason and an estimated response time will be explained.

You may request access, correction, a copy, export, restriction of processing, withdrawal of optional permissions, or deletion of personal information that may lawfully be deleted. To prevent an unauthorized person from deleting organization data, prepare:

• Your organization name and your account or login name (never provide a password, verification code, or complete session token)
• The issue, affected module, time of occurrence, and steps that reproduce it
• The scope of information you want to access, correct, export, or delete, and your relationship to that information or the organization
• Only the materials needed to verify your identity and organizational authorization; redact unrelated sensitive information

Device permissions can be withdrawn directly in iOS Settings. Your name, telephone number, and email address can be viewed or changed under “Me → Personal Profile” in the app. Organization business data should be handled by the relevant organization administrator in accordance with permissions, financial and tax obligations, audit requirements, and the rights of other people.

An organization can create its own primary account; employee accounts are created by that organization. Deactivation depends on the circumstances:

Signed-in users can submit a deletion request directly in the app under “Me → About & Legal → Delete Account.” Re-enter your password to confirm. The request status is available on the same screen; we aim to process it within 30 days and respond using the organization's contact details.

• Stop using your account: Ask the organization's primary account holder or administrator. The administrator should archive the account, revoke sessions, disable notifications and work-location tracking, and transfer customer responsibilities when needed.
• Delete your information: You may request deletion of unnecessary contact details, local credentials, and deletable attachments. Completed sales, inventory, financial, delivery acceptance, and audit records may need to retain their stable historical attribution.
• End service for the entire organization: The primary account holder or an authorized representative may request data export, service termination, and deletion. After authorization is verified and backup, dispute, and legal obligations are addressed, the platform will process the request under the applicable agreement and deletion cycle.

After an account is archived, it can no longer sign in and will no longer receive notifications or report work location. Records that cannot be deleted immediately will be restricted to financial, tax, audit, contractual, security, or dispute-resolution purposes, then deleted or anonymized when the applicable period ends.

• Product: Tanxinghuo Cloud
• Bundle ID: com.jiyuanpulian.erpcreat.mobile
• Official HTTPS domain: https://starcraet.com
• Terms of Service: https://starcraet.com/terms?lang=en
• Privacy Policy: https://starcraet.com/privacy?lang=en

Trust only the HTTPS domain above and links published on the App Store product page. If anyone asks for a password, verification code, or database credential, or asks you to bypass permissions to modify financial or inventory data directly, stop and ask the organization administrator to verify the request.